Care Home Cleaning, Maintenance & Facilities Support
Professional cleaning, reactive repairs, planned property maintenance and site support for care homes and residential care settings across Thurrock, Essex, East London, and Kent — coordinated through one reliable provider.
Care Settings
Who We Can Support
Multrex can support a range of residential care environments. Each setting has its own operational demands — we tailor the arrangement to the specific premises and requirements rather than applying a one-size approach.
Residential Care Homes
Scheduled cleaning and property maintenance for communal areas, resident rooms where agreed, and all shared spaces within the premises.
Nursing Homes
Cleaning and maintenance support for nursing home premises, working around clinical operations and scheduling to minimise disruption.
Dementia Care Settings
Cleaning and property upkeep provided with an awareness of the environment's specific operational requirements.
Assisted Living & Supported Living
Communal area cleaning, grounds maintenance, and property repairs for assisted and supported living premises where appropriate.
Independent Care Home Operators
Single-site independent operators who want a reliable, professional cleaning and maintenance relationship without the overhead of large FM providers.
Multi-Site Care Groups
Regional and multi-site care operators who need consistent standards across several premises within our operating area.
The Core Advantage
Cleaning and Maintenance — Better Together
A cleaning visit does more than clean. A team attending regularly knows what the property looked like last week — which means a leaking tap, a damaged door handle, deteriorated silicone around a wet-room fitting, a section of worn flooring, or a loose fixture is noticed and recorded rather than overlooked.
Because cleaning and maintenance can sit within the same Multrex relationship, these observations can move through a clear workflow — without you having to contact multiple separate contractors.
No additional work is carried out without client authorisation. The value is in closed-loop reporting — not uncontrolled expenditure.
Service Family A
Regular & Contract Cleaning
Scheduled contract cleaning keeps the premises presentable and hygienic. We work to an agreed specification covering the areas, frequency, and standards expected — reviewed and adjusted as the contract develops.
Service Family B
Property Maintenance & Caretaking
Occupied care premises generate a constant stream of minor maintenance requirements — doors that need adjustment, handles that work loose, silicone that deteriorates, paintwork that takes knocks. Multrex provides broad property-maintenance capability across the trades that cover these recurring requirements.
Service Family C
Reactive Maintenance
When something unexpected needs attention — a leaking fitting, a door that will not close, a damaged piece of flooring, a broken fixture — reactive maintenance means the problem is dealt with promptly rather than left to worsen.
A contractor already familiar with the premises can respond more effectively: there is no time lost explaining the site layout, and the relevant trade can be assigned without a separate site visit to assess the obvious.
Typical reactive scenarios:
- Leaking taps or plumbing faults
- Door misalignment or failure
- Damaged flooring requiring repair
- Broken fixtures or fittings
- Urgent painting or making-good
- External defects or damage
Service Family D
Planned Maintenance
Reactive-only maintenance is inefficient and unpredictable. A planned programme schedules preventative upkeep in advance — catching small defects before they develop into more disruptive problems and allowing works to be timed around the site's operational needs.
We build planned programmes around the specific premises — not a generic checklist — and adjust the schedule as the property's needs change.
Planned programme components:
- Routine inspection visits
- Periodic redecorating
- Silicone & sealant replacement
- Door and ironmongery checks
- Gutter clearing and inspection
- Grounds upkeep schedule
- Condition reporting and defect logging
Service Family E
Grounds & External Areas
The external presentation of a care home matters — to residents, their families, and to the impression the premises makes. We provide grounds and external maintenance as part of an integrated arrangement where appropriate.
Discuss Your Care Home Requirements
Tell us about your premises and the services you need. We will arrange a site visit and put together a clear proposal.
Contact UsWhat We Can Provide
Service Options
Every care home arrangement is different. The options below illustrate the kind of scope we can support — tailored around your premises, requirements, and service frequency.
Cleaning Support
Scheduled cleaning of communal areas, washrooms, corridors, and agreed spaces. Includes periodic deep cleaning where required. Clear specification and agreed frequency.
Request a ProposalCleaning + Maintenance
Regular cleaning combined with routine and reactive property-maintenance capability. One point of contact, closed-loop defect reporting, and coordinated scheduling.
Arrange a Site VisitIntegrated Facilities Support
Cleaning, planned maintenance, reactive repairs, grounds upkeep, and coordinated defect reporting — all through one provider relationship. Built for care providers who want to reduce contractor management.
Request a ProposalAll arrangements follow an initial site visit. Tailored quotation provided — no domestic hourly rates applied to commercial contracts.
Why One Provider
Practical Benefits for Care Providers
Care home managers and operations teams have more important demands on their attention than managing multiple property contractors. Here is what consolidating under one provider can mean in practice:
Fewer contractors to manage
Reduce the number of separate cleaning, handyman, and maintenance contacts. One relationship, one invoice, one point of accountability.
One communication route
Cleaning and maintenance issues flow through the same provider rather than being split across contractors who are unaware of each other's work.
Better defect visibility
Personnel attending regularly know what the property looked like last visit. Emerging problems are noticed and reported earlier.
Planned rather than purely reactive upkeep
Scheduled preventative maintenance reduces the frequency and cost of reactive repairs. Small defects addressed early rarely become expensive problems.
Easier site history
Job records and visit reports build a clearer picture of what has been completed, when, and why — useful for internal management and external accountability.
Coordinated scheduling
Cleaning and maintenance activity can be planned around the site's operational timetable — avoiding disruption to residents and staff.
Multi-service escalation
A handyman issue that requires a different Multrex trade can be escalated internally rather than incorrectly attempted or left for you to manage separately.
Commercial capability without bureaucratic layers
Professional and organised, but without the unnecessary complexity and overhead of a large national FM provider. You communicate with people who know your site.
What We Typically See
Common Care Home Property Issues
Occupied care premises accumulate property wear continuously. Most of these issues are straightforward to address when caught early — and become more disruptive when left.
High-use doors and hardware
Doors used dozens of times daily — by residents, staff, and visitors — wear hinges, closers, and handles faster than typical commercial premises.
Silicone around wet areas
Wet rooms, bathrooms, and kitchens require regular silicone inspection and replacement. Deteriorated sealant leads to water ingress and surface damage.
Recurring minor plumbing faults
Taps, cisterns, and shower fittings in high-use settings require attention more frequently than lower-footfall premises.
Wall and surface damage
Corridor walls, skirting boards, and door frames take impact from equipment, wheelchairs, and trolleys. Periodic redecoration and making-good keeps the environment presentable.
Flooring wear
Communal area flooring, vinyl safety flooring, and carpets in high-traffic zones require more frequent inspection and earlier replacement than light-use premises.
Blind damage and window fittings
Window blinds and fittings in resident rooms and communal areas are frequently adjusted and require repair or replacement over time.
Communal area presentation
Lounges, corridors, and dining areas contribute directly to residents' daily experience. Maintaining their cleanliness and physical condition is an ongoing requirement.
Exterior and grounds condition
Car parks, pathways, bin stores, garden areas, and external paintwork all require ongoing maintenance to keep the premises presentable for residents and visitors.
Washroom maintenance
High-use washrooms require consistent cleaning, prompt attention to fittings and fixtures, and periodic resealing and redecoration.
Honest About Boundaries
What We Can and Cannot Handle
One of the most important things a contractor can communicate clearly is the boundary of their competence. Multrex provides broad cleaning and property-support capability — but we do not undertake regulated or specialist work outside our demonstrated competency, and we will identify when a specialist contractor is required rather than attempting work that falls outside our scope.
Within Our Scope
- General property cleaning (communal, washrooms, corridors, external)
- Periodic deep cleaning of care home premises
- Handyman and general maintenance tasks
- Minor carpentry, shelving, and fixtures
- Painting and decorating
- Flooring installation and repair
- Door repairs, adjustments, and installation
- Lock repairs and replacement
- Minor plumbing (taps, sinks, cisterns, minor leaks)
- Silicone sealing and resealing
- Light electrical tasks within permitted scope
- Window cleaning (internal and external)
- Pressure washing and exterior cleaning
- Gutter cleaning and minor gutter repairs
- Grounds maintenance and garden clearance
- Fence and gate repairs
Outside Our Scope
- Gas work requiring Gas Safe registration
- Notifiable electrical works requiring a qualified person
- Specialist clinical decontamination
- Specialist medical waste handling
- Asbestos works
- Structural engineering or structural alterations
- Specialist fire system certification
- Any legally controlled activity outside our demonstrated competence
If something falls outside the agreed Multrex scope, we will identify it and advise on the appropriate specialist, rather than attempting work that requires a different qualification or certification.
Our Process
What You Can Expect
For care home and residential care providers, ongoing arrangements begin by defining the premises, services, frequency, access, and responsibilities clearly — before any cleaning or maintenance work starts.
Initial Discussion
We understand the type of premises, required services, frequency, current pain points, and any existing arrangements — by phone, email, or a brief meeting.
Site Visit
For ongoing care home arrangements, we visit the premises to assess its size, layout, access requirements, and specific cleaning and maintenance considerations.
Defined Scope & Proposal
We produce a clear written proposal covering agreed services, frequency, responsibilities, site-specific requirements, and pricing. No ambiguity.
Service Setup
We agree communication routes, scheduling arrangements, key-holding if required, and any site-specific instructions before the contract begins.
Service Delivery
We deliver cleaning visits, maintenance tasks, and inspection rounds to the agreed programme and schedule.
Defect Reporting & Escalation
Property defects identified during attendance are documented and reported. Where authorised and within scope, the relevant Multrex service is assigned. Additional requirements are quoted separately for your approval.
Ongoing Review
As premises requirements evolve, we adjust the scope and schedule. We remain in regular communication throughout the contract.
Care Home Facilities — Frequently Asked Questions
Arrange a Site Visit
Arrange a Care Home Site Visit or Request a Proposal
Tell us about your care home or care setting, the services you are looking for, and the best way to reach you. We will arrange a site visit and put together a tailored proposal.
What do you need?
Choose a service and we'll give you a tailored quote form.
Cleaning
Maintenance & Property
Commercial & Industrial
For commercial and FM enquiries we recommend a site visit before quoting.