- Fully insured
- Family-run business
- Transparent pricing
- Before & after photos
- Digital job records
- Cleaning & maintenance under one roof
Scope of Service
What We Attend To
Our reactive maintenance service covers a broad range of urgent property and site issues — from a plumbing leak threatening a trading day to a broken door compromising site security.
Our Process
How We Handle Reactive Call-Outs
A clear, consistent response model — so you know exactly what to expect from the moment you contact us.
Report the issue
Call, WhatsApp, or email us — include photos where possible.
Urgency assessment
We assess urgency and confirm a response time with you.
Engineer attends
An engineer attends and makes the site safe.
Repair or return
Repair completed on the spot or parts ordered and a return visit booked.
Sign-off & records
Job signed off with you and logged for your maintenance records.
Report the issue
Call, WhatsApp, or email us — include photos where possible.
Urgency assessment
We assess urgency and confirm a response time with you.
Engineer attends
An engineer attends and makes the site safe.
Repair or return
Repair completed on the spot or parts ordered and a return visit booked.
Sign-off & records
Job signed off with you and logged for your maintenance records.
Who We Serve
Reactive Cover for Any Site Type
Whether you manage one site or a portfolio, our reactive service adapts to your SLA and communication preferences.
Facilities Managers
Rapid call-out to reduce operational disruption across your managed sites.
Commercial Landlords
Prompt response to protect tenants, meet legal obligations, and safeguard asset value.
Property Management
A single contractor who communicates clearly and keeps full job records.
Industrial Sites
Multi-trade capability to address complex faults without switching contractors mid-job.
Commercial Value
Minimising Downtime — and Paperwork
Keep operations running
Every unresolved fault carries a cost — whether it is lost productivity, a health and safety liability, or damage escalating because it was not addressed quickly. Our reactive service is designed to get the right trade on site as fast as possible, cutting the gap between fault and fix.
Full job records provided
Each reactive call-out is documented: scope of work, actions taken, materials used, and any further recommendations. This creates an auditable maintenance record for your property portfolio — useful for insurers, compliance audits, and future planned maintenance planning.
Our Process
What You Can Expect
From your first call to the finished job, here is how our reactive maintenance service works.
Call, WhatsApp, or email us — include photos where possible.
We assess urgency and confirm a response time with you.
An engineer attends and makes the site safe.
Repair completed on the spot or parts ordered and a return visit booked.
Job signed off with you and logged for your maintenance records.
Our Workmanship Guarantee
Repair and maintenance work carried out by Multrex Maintenance Ltd is guaranteed against defects in workmanship for 12 months from the completion date. If the same fault recurs due to our workmanship within this period, we will return to investigate and rectify it at no charge. This guarantee covers Multrex labour — it does not cover faults arising from pre-existing conditions, customer-supplied materials, normal wear and tear, or damage caused after completion.
- 12 months workmanship guarantee from completion date
- Same fault recurring from our work? We return at no charge
- Does not cover pre-existing conditions or customer-supplied parts
- Unrelated new faults are a separate job
Common Questions
Reactive Maintenance — FAQs
While We're There
You Might Also Need
Arrange a Site Visit
Arrange a Site Visit or Request a Reactive Cover Quote
Reactive maintenance packages are tailored to your site and SLA requirements. Contact us to discuss cover, response times, and pricing — no obligation.
Book a Service or Request a Quote
Fill out the form below and our team will get back to you promptly.
Or contact us directly:
For commercial and FM enquiries we recommend a site visit before quoting.