Reactive Maintenance for Commercial & Industrial Premises
Report a defect, understand the priority and agree the next step. Multrex coordinates practical building fabric repairs, temporary make-safe work where appropriate and a clear completion record.
- Agreed scope and records
- Family-run business
- Transparent pricing
- Before & after photos
- Digital job records
- Cleaning & maintenance under one roof
From fault report to repair
A practical response with clear stages
Tell us what has happened, where it is and how it affects the property. We assess urgency and confirm attendance arrangements. Attendance, temporary make-safe work and permanent repair are separate stages, and the applicable commitment is agreed when the job is instructed.
Safe make-safe work and a documented follow-up
The site, task and people affected are considered before work starts. We coordinate access, induction, segregation and relevant RAMS; any additional materials or work outside the instruction is agreed before proceeding.
Where permits, isolations or specialist input are needed, these are coordinated with the responsible site contact before affected work proceeds. We distinguish physical remedial work from specialist inspection, testing or certification.
What the handover can include
- Site-specific risk assessments and method statements (RAMS)
- Relevant COSHH assessments for substances used or encountered
- Agreed access, induction, segregation and permit arrangements
- Completion records, photographs and outstanding actions
Documentation is matched to the instruction and site requirements; not every small visit produces every document. Required statutory certificates are issued by appropriately qualified and registered specialists where applicable.
Our Process
What You Can Expect
From your first call to the finished job, here is how our reactive maintenance service works.
Report the fault, location, access details and effect on the property.
We assess urgency and confirm the attendance arrangement for the instructed work.
Where needed, we explain temporary make-safe measures and any immediate limitations.
Complete the agreed repair or identify materials, specialist input or a return visit.
Provide a completion record with actions taken, recommendations and outstanding work.
Common Questions
Reactive maintenance — FAQs
While We're There
You Might Also Need
Arrange a Site Visit
Report a Maintenance Issue
Share the property, defect, access arrangements and any photographs you can provide. We will assess the next step.
What do you need?
Choose a service and we'll give you a tailored quote form.
Cleaning
Maintenance & Property
Commercial & Industrial
For commercial and FM enquiries we recommend a site visit before quoting.