- Fully insured
- Family-run business
- Transparent pricing
- Before & after photos
- Digital job records
- Cleaning & maintenance under one roof
About FM
What Is Facilities Management?
Facilities management (FM) is the discipline of keeping buildings and sites clean, safe, functional, and well-maintained. For most businesses and property owners, this means co-ordinating a combination of cleaning services and maintenance works — everything from daily office cleaning and periodic deep cleans to reactive repairs and a programme of planned upkeep.
In practice, FM is often split into two broad categories. Hard FM covers services relating to the physical structure and systems of a building — maintenance of electrical systems, plumbing, heating, structural fabric, and fixed plant. Soft FM covers the services that keep a building clean and operational without directly touching its physical structure — cleaning, grounds maintenance, waste management, pest control, and similar.
Multrex Maintenance Ltd provides both hard and soft FM services, integrated into a single contract where needed. We are not a large FM corporation with layers of management and subcontractors — we are a family-run business based in Tilbury, Essex, with real knowledge of the properties and premises we serve.
Arrange a Site VisitWhat We Offer
Our Facilities Management Services
From planned maintenance programmes to reactive repairs and daily cleaning contracts, we offer the full range of FM services your premises may require.
Industrial Facilities Management
Comprehensive support for warehouses, factories, logistics hubs, and light industrial units — cleaning, maintenance, grounds, and site support.
Commercial Facilities Management
Tailored FM packages for office buildings, retail parks, managed estates, and business centres — hard and soft FM combined.
Planned Preventative Maintenance
Scheduled upkeep programmes to prevent breakdowns, protect the fabric of your building, and reduce reactive repair costs over time.
Reactive Maintenance
Fast-response repairs for unexpected issues — we attend as quickly as possible to minimise disruption to your operations.
Contract Cleaning & Maintenance
Integrated contracts covering daily or weekly cleaning and ongoing property maintenance — one provider, one invoice.
Site Support Services
Regular site visits, inspection programmes, and co-ordination of day-to-day maintenance and presentation requirements.
The Multrex Advantage
Cleaning and Maintenance — Better Together
One of the most practical advantages of working with Multrex is the integration of cleaning and maintenance under a single contract. Many businesses and property managers find that having separate contractors for cleaning and maintenance creates friction — different schedules, different communication channels, gaps in responsibility, and duplicated costs.
When your cleaning team and maintenance team are the same company, communication is simpler, scheduling is more efficient, and there is no ambiguity about who is responsible for what. The cleaners can flag maintenance issues as they work; the maintenance team can work around cleaning schedules without conflict.
We provide office cleaning, commercial cleaning, and deep cleaning alongside maintenance, repairs, and grounds management — all co-ordinated through a single point of contact.
Suitable For
Who We Work With
Our FM services are suited to a wide range of clients and premises types. Here is an overview of the organisations we regularly support:
We are based in Tilbury, Essex. Primary coverage: Thurrock, Havering, Essex, East London, and Kent. Contact us to confirm coverage for your location.
Our Process
How a Maintenance Programme Works
For clients who want a structured approach to keeping their premises in good condition, we build a planned maintenance programme tailored to their specific needs.
Site Visit & Assessment
We visit your premises to understand its size, condition, usage, and existing maintenance arrangements.
Tailored Proposal
We put together a clear proposal covering the scope of works, frequency, and cost — built around your actual needs.
Programme Delivery
We deliver cleaning visits, maintenance tasks, and inspection rounds to the agreed schedule.
Communication & Review
We flag issues found during visits, confirm work completed, and adjust the programme as your needs evolve.
Site Visit & Assessment
We visit your premises to understand its size, condition, usage, and existing maintenance arrangements.
Tailored Proposal
We put together a clear proposal covering the scope of works, frequency, and cost — built around your actual needs.
Programme Delivery
We deliver cleaning visits, maintenance tasks, and inspection rounds to the agreed schedule.
Communication & Review
We flag issues found during visits, confirm work completed, and adjust the programme as your needs evolve.
Combined Cover
Reactive and Planned — Combined
The most effective FM arrangements combine planned maintenance with reactive provision. Planned maintenance reduces the frequency and severity of reactive incidents; reactive provision ensures that when the unexpected does happen, it is dealt with quickly and by a team that already knows your premises.
For clients on a planned programme with us, reactive maintenance callouts are handled by the same team — there is no need to contact a separate contractor, explain the premises afresh, or wait for someone unfamiliar with your site to find their way around.
For landlords and property managers, we can also integrate void property management and end of tenancy services into a wider FM arrangement — see our Void Property and Landlord Maintenance pages for more detail.
Our Approach
Transparency and Communication
One of the most common frustrations with FM contractors is poor communication — not knowing when visits have taken place, what was done, or what issues were identified. We aim to be straightforward and transparent throughout our relationship with FM clients.
Before any contract begins, we provide a clear written scope of works and agree how we will communicate with you. After each visit or reactive attendance, we provide confirmation of what was carried out. When we identify issues that fall outside the current scope, we flag them promptly and provide a separate quote for your consideration.
We believe that good FM is built on trust, and trust requires honest and consistent communication. As a family-run business, our reputation depends on getting this right — and we take that seriously.
Facilities Management — Frequently Asked Questions
Arrange a Site Visit
Arrange a Site Visit or Request a Proposal
Tell us about your premises and what you are looking for. We will arrange a site visit and put together a tailored FM proposal.
Book a Service or Request a Quote
Fill out the form below and our team will get back to you promptly.
Or contact us directly:
For commercial and FM enquiries we recommend a site visit before quoting.