This Privacy Policy explains how Multrex Maintenance Ltd (“Multrex”, “we”, “us” or “our”) collects, uses and protects your personal information when you contact us or use our website. We are committed to handling your data responsibly and in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
Multrex Maintenance Ltd is a company registered in England & Wales providing cleaning, property maintenance and facilities management services. We are the data controller responsible for your personal data.
- Email: info@multrex.co.uk
- Phone: 01375 767676
- Registered office: 29 The Quays, Dock Road, Tilbury, Essex, RM18 7BL
Information we collect
We may collect and process the following information:
- Contact details you provide via our enquiry or booking forms, by phone, email or WhatsApp — such as your name, email address, telephone number and property address.
- Service details you share so we can quote and carry out work, such as the type of property and the services you require.
- Technical data automatically collected when you visit the website, such as your IP address, browser type and pages viewed.
- Communications — records of correspondence between you and us.
How we use your information
We use your information to:
- Respond to your enquiries and provide quotes.
- Arrange, deliver and manage the services you request.
- Process payments and keep accounting records.
- Improve our website and services.
- Comply with our legal and regulatory obligations.
Our lawful bases for processing are: performance of a contract (to provide our services), your consent (where you contact us or opt in to communications), our legitimate interests (to run and improve our business), and compliance with legal obligations.
Sharing your information
We do not sell your personal data. We may share it with trusted service providers who help us operate our business — for example, email delivery and website hosting providers — who process data on our behalf under appropriate agreements. We may also disclose information where required by law or to protect our legal rights.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.
Cookies
Our website uses only the cookies necessary for it to function. If we introduce analytics or marketing cookies in future, we will update this policy and request your consent where required.
Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data in certain circumstances.
- Object to or request restriction of our processing.
- Request the transfer of your data (data portability).
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details above.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact & complaints
If you have any questions about this policy or how we handle your data, please contact us at info@multrex.co.uk. You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.